Privacy Policy

Last updated: 11 July 2026

This Privacy Policy explains how Asia Green Travels collects, uses, stores and protects personal information when you use this website, send an enquiry, contact us by email, phone or WhatsApp, or ask us to arrange travel services in Sabah.

By submitting an enquiry or booking request, you agree that we may use the information you provide to respond to you and help arrange the relevant travel services.

• We collect information you send to us, such as your name, contact details, travel dates, number of travellers, hotel pickup details and enquiry message.
• We use it to reply and arrange services, including tours, accommodation, transfers, guide arrangements and related booking support.
• We share details only when needed with relevant accommodation providers, guides, transport providers, park or permit operators and service partners involved in your request.
• You can contact us to ask about your personal information, request correction, or ask us to stop using it for future communication.

Depending on how you contact us, we may collect the following information:

• Name and contact details, including email address, phone number and WhatsApp number.
• Travel details, including travel dates, preferred tour, accommodation interest, pickup or drop-off location, flight details and number of travellers.
• Booking and enquiry details, including messages, special requests, room preferences and itinerary notes.
• Website information, such as pages visited, device/browser information and cookies or analytics data where enabled.

Please avoid sending sensitive personal information unless it is necessary for us to assist with your travel request.

We use personal information for practical travel and customer-service purposes, including to:

• Respond to enquiries and booking requests.
• Check tour, room, transfer or guide availability.
• Arrange accommodation, tours, transport and related travel services.
• Confirm pickup, drop-off, meeting point and guest details.
• Send booking-related messages, updates or follow-up information.
• Improve our website, enquiry process and customer support.
• Meet administrative, accounting, safety or legal requirements where applicable.

We may share relevant information with service partners only when needed to handle your enquiry or booking. These may include accommodation providers, resort teams, guides, transport providers, boat operators, restaurants, park or permit operators, payment or administration providers and website service providers.

We do not sell personal information. We also do not share your details with unrelated third parties for their own marketing.

This website may use cookies, analytics tools or similar technologies to understand how visitors use the website and to improve performance. Cookies may help remember settings, measure traffic, support forms or improve site security.

You can usually control cookies through your browser settings. Some website features may not work properly if cookies are disabled.

We keep personal information only for as long as reasonably needed for the purposes described in this policy, including enquiry handling, booking administration, customer support, accounting records and legal or operational requirements.

When information is no longer needed, we will take reasonable steps to delete, anonymise or securely retain it according to our business and legal needs.

We take reasonable steps to protect personal information from unauthorised access, misuse, loss or disclosure. This includes limiting access to people who need the information to handle enquiries, bookings and operations.

No website, email or messaging service can be guaranteed completely secure. Please take care when sending information online and contact us if you believe your information has been sent to us by mistake.

You may contact us to request access to your personal information, ask for correction, withdraw consent for future communication, or ask questions about how your information is used.

We may need to verify your identity before responding to certain requests. Some information may need to be retained where required for booking, accounting, legal or operational reasons.

For privacy questions or personal data requests, please contact Asia Green Travels:

• Email: info@asiagreentravels.com
• Phone / WhatsApp: +60 16-841 1414
• Address: Batu 1 1/2, Jalan Leila, c/o Hsiang Garden Hotel, Sandakan 90717, Sabah, Malaysia

We may update this Privacy Policy from time to time to reflect changes in our website, services, legal requirements or operational practices. The latest version will be posted on this page with the updated date shown above.

This page is provided for website transparency and customer information. It is not a substitute for legal advice. If you require formal legal wording for regulatory compliance, please have this policy reviewed by a qualified legal adviser.

Contact our team if you need help with a privacy request or want to understand how your enquiry details are handled.