Booking Conditions

These terms and conditions may be amended from time to time, apply to all booking made available online, by email or by telephone.

By accessing, browsing and using our website or any of our applications through whatever platform (hereafter referred as the “Website”)  and/or by completing a reservation, you imply acceptance and knowledge of the legal warnings, agree to have read, understood and agreed to the terms and conditions of use contained therein.

a) CONTACT
A valid phone number and e-mail address is required to secure your booking.

b) RATES
All tour rates quoted are in Ringgit Malaysia (RM). Tour rates and details are correct at the time of publication. Asia Green Travel Sdn Bhd reserved the rights to revise the rates and details at any time without prior notice. The following are not included in the tour rates:-
  • Porterage fees
  • Gratuities/Tipping
  • Meals (unless where otherwise specified)
  • Transfers (unless where otherwise specified)
  • Excursions (unless where otherwise specified)
  • Expenses of personal nature
c) BOOKINGS
Bookings may be made either online, by email or by telephone. Once your booking has been successfully completed, a Booking Confirmation will be issued and sent to the email address you have provided. You MUST produce your Booking Confirmation(s) upon check-in together with your original valid photo identification document (national registration identity card, passport, driver’s license or other identification card or document whenever required). If you do not received your Booking Confirmation within forty-eight (48) hours, please do not hesitate to contact us via email info@asiagreentravels.com

At all times during the booking process, you will be advised to ensure the accuracy of your booking details (guest details, stay dates, room types, room rates, number of guest(s), Add-Ons). Asia Green Travels Sdn Bhd will not be responsible or liable for errors in booking details.

Bookings are accepted subject to room availability.

d) PAYMENTS
Full payment is required prior tour arrival and upon booking confirmation. Payment for online bookings can be made through credit cards or telegraphic transfers as specified below:-
 
i) CREDIT CARD
Payment for online booking is accepted by all Master and VISA Credit Cards. Credit Card payment is subject to authorization from the card issuing bank. You are transacting on a website where the Merchant is based in Malaysia. In certain cases where the merchant is not based in the same country as the customer, your card issuing bank may charge an "International Transaction Fee", over and above the transaction value. This fee is imposed by Visa/MasterCard and passed on to the card holders by the card issuing bank. For more information you may please check with your bank on the clauses governing these additional foreign fees. This fee is in addition to your tour fare charged and will be incorporated in your credit card statement. It is not charged or billed by Asia Green Travel Sdn Bhd and hence will not be included in the Online Booking Confirmation email sent to you. Payment by Credit Card can only be processed via FORM AUTHRORIZATION

IMPORTANT!!!
Payment authorisation is done by an external process and Asia Green Travel Sdn Bhd is not responsible for using credit/debit cards that are not valid, or for their misuse. In case your online payment was not confirmed, you should address to the issuing bank of your credit card.

ii) TELEGRAPHIC TRANSFER
Payment via Telegraphic Transfer must be made payable to the following account:-
Bank Account Name               :  ASIA GREEN TRAVEL SDN BHD
Bank Name                              :  MALAYAN BANKING BERHAD
Bank Address                          :  LOT 28,29 & 30, BLOCK HS-3,
                            HARBOUR SQUARE SANDAKAN,
                            90000 SANDAKAN, SABAH, MALAYSIA
Bank Account Number          :  5100 2252 2966
Bank Swift Code                     :  MBBEMYKL

Asia Green Travels Sdn Bhd reserves the right to cancel the reservation which have not been fully paid within the time stipulated

e) AMENDMENT/CHANGES AND CANCELLATIONS
Payment made for booking are NON-REFUNDABLE

i)  Amendment/Changes
Amendment/changes to booking after payment is made will be charged at minimum RM50 per service.

ii) Cancellations
All confirmed and paid booking cannot be altered, cancelled, refunded, exchanged or transferred to another individual. If you wish to cancel any part of the tour, the total amount paid will be forfeited

f) REFUND
There will be no refund for any “NO SHOW” booking and/or for services provided but not utilized
 
g) IMPOSSIBILITY OF PERFORMANCE
Asia Green Travel Sdn Bhd shall be relieved of all its obligation and liabilities in the event and to the extent of its performance of this Agreement is delay or prevented in whole or in part by any cause beyond its control, including without limiting to, acts of God, chance of laws, war, riot, strikes civil unrest, fire, flood or earthquake or explosion, sale, essential construction to the property, epidemics as confirmed by the Government of Malaysia and/or acts of terrorism.
 
h) Exclusion of Liability
It is agreed that Asia Green Travel Sdn Bhd and/or Borneo Natural Sukau Bilit Resort and/or the Company’s Subsidiaries shall not be liable to the Agent’s or any persons for any lost, damage, liability, expenses or cost, including legal costs suffered or incurred by the Agent’s or any member of any of its booking, including any lost, damages, liability, expenses and costs arising from any lost of, damage to or theft of property, unless such lost, damage, liability, expenses and cost, resulted directly from the gross negligence or wilful default of Asia Green Travel Sdn Bhd and/or Borneo Natural Sukau Bilit Resort and/or the Company’s Subsidiaries.